Terms of Service
Agreement between you and DingExpress
Last updated: January 2025
1. Acceptance of Terms
By accessing and using DingExpress services, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by these terms, please do not use this website or our services.
2. Description of Service
DingExpress provides cross-border logistics services including but not limited to: package consolidation, warehousing, dropshipping support, procurement assistance, and international shipping forwarding. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.
3. User Responsibilities
As a user of our services, you agree to:
- Provide accurate and complete information when creating an account
- Maintain the security of your account credentials
- Use our services only for lawful purposes
- Not attempt to interfere with the proper working of our website
- Comply with all applicable customs and import/export regulations
- Provide accurate descriptions of goods being shipped
4. Prohibited Items
The following items cannot be shipped through our services:
- Illegal goods or contraband
- Weapons, ammunition, and explosives
- Narcotics and controlled substances
- Perishable goods without proper packaging
- Hazardous materials and chemicals
- Counterfeit goods
- Live animals and endangered species products
- Currency and valuable negotiable instruments
5. Pricing and Payment
- All prices are quoted in USD unless otherwise specified
- Shipping costs are based on actual weight or volumetric weight
- Additional fees may apply for special handling, insurance, or customs clearance
- Payment must be made before shipment dispatch
- We reserve the right to modify pricing at any time
6. Shipping and Delivery
- Estimated delivery times are provided as guidelines and are not guaranteed
- Delays caused by customs inspections are beyond our control
- Recipients must be available to receive deliveries where required
- Failed delivery attempts may result in additional charges
- Risk of loss passes to the customer once package is shipped
7. Insurance
We offer optional cargo insurance for an additional fee. Coverage limits and exclusions apply. Please review our insurance policy for detailed terms and conditions. Standard carrier liability may apply where insurance is not purchased.
8. Limitation of Liability
DingExpress shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses resulting from your use of our services. Our total liability shall not exceed the fees paid for the specific service giving rise to the claim.
9. Disclaimer of Warranties
Our services are provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, timely, secure, or error-free.
10. Intellectual Property
All content, logos, trademarks, and materials on this website are the property of DingExpress or its licensors. Unauthorized use of any materials on this website is strictly prohibited.
11. Privacy Policy
Your use of our services is also governed by our Privacy Policy. By using our services, you consent to the collection and use of information as described in our Privacy Policy.
12. Termination
We may terminate or suspend your account and access to our services at our sole discretion, without prior notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of China, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Guangzhou, China.
14. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to this website. Your continued use of our services after any changes constitutes acceptance of the new Terms.
15. Contact Information
If you have any questions about these Terms, please contact us:
- Email: info@dingexpress.cn
- Phone: +86 151 3581 2923
- Address: Yiwu, China