Privacy Policy
How we protect and use your information
Last updated: January 2025
1. Introduction
Welcome to DingExpress ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Request a quote or contact us
- Use our shipping and logistics services
- Create an account on our platform
- Subscribe to our newsletter
- Participate in surveys or promotions
3. Types of Information Collected
- Contact Information: Name, email address, phone number, shipping address
- Payment Information: Billing address, payment method details (processed securely)
- Order Information: Products purchased, order history, delivery preferences
- Technical Data: IP address, browser type, operating system, referring URLs
4. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our shipping and logistics services
- Process transactions and send related information
- Send you quotes, invoices, and payment confirmations
- Respond to your comments, questions, and customer service requests
- Send you marketing communications (with your consent)
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions
5. Information Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf
- Shipping Partners: Carriers and logistics providers to deliver your packages
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Cookies and Tracking Technologies
We may use cookies, web beacons, and similar tracking technologies to:
- Remember your preferences and settings
- Understand how you use our website
- Improve our services and user experience
- Deliver relevant advertising
8. Your Rights
Depending on your location, you may have the following rights:
- Access and receive a copy of your personal data
- Rectify inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
9. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.
11. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: info@dingexpress.cn
- Phone: +86 151 3581 2923
- Address: YiWu, China